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MANAGING CONFLICT AND RESISTANCE - through DiSC (Full-Day)

INTRODUCTION:
Working with so-called difficult employees can be one of a manager's biggest headaches. People oftentimes come across as difficult because they handle conflict differently than we do. In fact, others' approaches to conflict can often seem counterproductive, confusing or even bizarre. This course provides managers with a simple, direct way to undersand the different fears that drive much of trhe conflict and resistance they see.

Through DiSC, managers learn their style of handling conflict and understand how that style might differ from their employees' methods. They also take time to recognize how quickly employees' fears can disengage them from a team or project. Participants learn how an dwhy different people become threatened and discover skills for relating more effectively with people of all styles.

OBJECTIVES:
This program is designed to help participants:
  • Understand the impact that their conflict has on other people
  • Recognise how their employees handle conflict differently than they do
  • Use DiSC to recognise the fears and goals of their employees
  • Identify and reduce the opposition and resistance of their employees
  • Explore ways to improve their communication with each style

Before we can build and deliver the right program, we will need to get a clear picture of exactly what problem/s you are trying to solve. Please contact us to schedule a time when we can ask some fundamental questions to assess your team development needs and create a program that will support you to excel.

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